FAQ

How Can I Place an Order?

Is My Payment Information Secure?

Absolutely secure! The security of your payment information is our top priority, protected through two core measures:
  • Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, strictly complying with global security norms for processing cardholder data.
  • End-to-end encryption technology is adopted to fully protect your credit card details, billing address, and other payment-related information. You can rest assured that every transaction is 100% secure.

Order Shipment & Delivery Time

The entire process consists of two stages:
  • Order Processing: After your order is confirmed (usually within 12 hours of successful payment), we will complete processing and arrange shipment within 2 business days.
  • Delivery Time:
    • Domestic Orders: The standard delivery cycle is 3-8 business days.
    • International Orders: Delivery takes 5-22 business days, depending on your region and local customs clearance procedures.

Order Tracking

Absolutely! You can track your order status in real time:
  • Once your order is shipped, we will send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account.
  • Use this tracking number on the official website of the shipping company (e.g., UPS, DHL) to check the real-time shipment status, including the estimated delivery date.

Shipping Fees

We offer free standard shipping for all orders with no minimum purchase requirement.

Product Assembly

No self-assembly required! All products are fully pre-assembled before shipment. Simply unpack the product, and it will be ready for use in 1 minute—no tools or extra steps needed.

Return Policy

We provide a 30-day return guarantee for all products:
  • If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the product.
  • We cover all return shipping costs.

Contact Customer Service

You can contact our customer service team via email:
  • Email Address: christophera.cotten33635@gmail.com
  • Quick Assistance Tip: Please include your order number (if applicable) and a detailed description of your issue (e.g., order inquiry, return request) in the email.
  • Response Time: Our team will reply to you within 48 business hours (Monday to Friday, excluding public holidays).